At LeMondeDuVin LLC, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we are here to assist you. This Refund Policy outlines the circumstances under which you can request a refund, and the steps involved in processing such requests.
Eligibility for Refunds
Refunds are available under the following conditions:
Damaged or Defective Products: If the product you received is damaged or defective upon arrival, we will offer a full refund or replacement. Please contact us within 14 days of receiving your order to report the issue.
Incorrect Products: If the wrong product was shipped to you, we will provide a refund or exchange. You must notify us within 14 days of receiving the incorrect item.
Unopened and Unused Products: If you are not satisfied with your purchase, you may return the product for a refund, provided it is unopened and unused. Requests for refunds on unopened products must be made within 30 days of purchase.
Non-Refundable Items
The following items are non-refundable:
Products that have been opened or used.
Special orders or customized items.
Gift cards or any promotional offers.
Shipping fees for returns (unless the return is due to a fault of ours, such as damaged or incorrect products).
Requesting a Refund
To request a refund, please follow these steps:
Contact Us: Send an email to [email protected] with your order details, including your order number, product name, and a description of the issue.
Provide Documentation: For damaged or defective products, please include clear photos of the damage or defect to help us process your claim more efficiently.
Return the Product: If the product needs to be returned, we will provide instructions on how to send it back. Please ensure that the item is in its original condition and packaging.
Refund Processing
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If your refund is approved, the amount will be credited back to your original method of payment within 7-10 business days.
Please note: If you paid for shipping on the original order, those shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect products).
Exchanges
If you would prefer to exchange a product instead of receiving a refund, please contact us at [email protected] to arrange the exchange. The process will be similar to that of a return, and additional shipping fees may apply.
Contact Us
If you have any questions or concerns regarding our refund policy, or if you would like to initiate a refund request, please reach out to us:
Email: [email protected]
Phone: +1 605-995-3459
Address: 1305 W Havens Ave, Mitchell, SD 57301, US
We are here to ensure that your experience with LeMondeDuVin LLC is as smooth as possible and will do our best to resolve any issues you may encounter.
Last Updated: April 7, 2025